Saturday, February 03, 2007

New Dell laptop error: Insert the Sonic Update Manager disk and click OK and the fix.

I've got a spanking new Dell Latitude D820. Of course, like all Dells, instead of shipping with a clean install of Windows, it has a lot of stuff pre-installed.

I supposed that's ok, considering, for example, the Roxio Sonic DVD Creator software wouldn't normally ship with Windows, and it's the only way I can burn DVDs with my new internal DVD burner.

However, Dell, doesn't apparently make sure all of their software is installed correctly. When I launch Roxio Creator Plus (by Sonic Solutions...who owns who here?) I was presented with the following dialogs:

Now this one wouldn't necessarily mean it's an error, as sometimes you see this dialog the first time you launch a newly installed application. However, things went downhill quickly:

Insert the Sonic Update Manager disk and click OK.

Hmm. So now it is asking me to install a CD that I don't have and most likely is a side effect of Dell's setup/installation procedure prior to shipping out the laptop. Attempting to continue at this point finally ends in failure with this message:

An installation package for the product Sonic Update Manager cannot be found. Try the installation again using a valid copy of the installation package 'UM.MSI'.

The message indicates that UM.MSI is the name of the installation package that Dell used to setup my laptop, which of course, I don't have. Worst, while the Roxio Creator software does launch and looks like it might function, canceling out of these software dialogs just brings up new ones. As long as the Roxio Creator software is open, an infinite loop of these pop up dialogs displays, making the software completely unusable.

Luckily the problem is known. It's actually a problem with the Update Manager component in the InstallShield software that Roxio used to package their product and Dell then used to install their product. A fix for the problem can be downloaded from the makers of InstallShield here.


Jim said...

The link to download the InstallShield update produces a "Oops, File Can't be Found (Error 404)" error message.

Chris said...

I receive the same comment "Oops, File Can't be Found (Error 404)" error message. I need to fix my Dell laptop. Can someone please give me some assistance. Many thanks! Christine

W. Stuart said...

The fix is on the Roxio creator plus
installation CD

Aric said...

Ok I've updated the link.

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